This eight-day program is offered to all First Line Managers (department managers and supervisors) and provides the opportunity to learn new leadership skills, fine-tune existing knowledge, explore supervisory strategies, and operationally apply the skills and competencies that are needed to be effective in today’s SNF setting. The framework for the course is built from the basic management competencies.
What You Will Take Away
- Identify and develop competencies of a First Line Manager/Supervisor.
- Gain insight and information related to the principles of supervision and Quality Improvement needed for First Line Managers/Supervisors.
- Obtain practical, working knowledge for a First Line Manager/Supervisor in today’s
SNF environment. - Certificate will be issued upon successful program completion.
Upon completion of this program, participants will be able to:
- Identify and enhance the responsibilities and competencies needed to be an effective First-Line Manager/Supervisor.
- Identify effective communication skills related to effective meetings, delegation of tasks and team building.
- Demonstrate both coaching and problem solving skills.
- Critically examine “real life” supervisory scenarios and conflict resolution.
- Assess the role of the first line manager in continuous quality improvement.
Check back for more information on programs offered by the Foundation for Quality Care’s Leadership Institute, a non-profit educational and research affiliate of NYSHFA/NYSCAL.